Privacy Policy

Information We Collect

We collect information that you provide directly, information collected automatically when you use our website, and information we may receive from other sources.

Information you provide directly

When you contact DuneX, request a quote, submit a project inquiry, or communicate with us, we may collect:

• Full name;
• Institutional affiliation, company name, department, and role;
• Email address and phone number;
• Shipping and billing addresses;
• Project information, target information, antigen format, assay requirements, or requested service details;
• Customer messages, attachments, experimental descriptions, sequence files, or scientific documents you submit;
• Purchase order, invoice, payment, or procurement-related information.

Payment information

If you make a payment, payment card or bank information may be collected and processed by our third-party payment processors. DuneX does not store full payment card details.

Automatically collected information

When you visit our website, we may collect:

• IP address;
• Browser type and version;
• Device type and operating system;
• Pages viewed and time spent on the website;
• Referring URLs;
• Log files, diagnostics, and security-related information.

Information from other sources

We may receive limited business contact or professional information from:

• Public scientific databases;
• Professional directories and company websites;
• LinkedIn or other professional platforms;
• Trade shows, conferences, incubators, and scientific events;
• Third-party marketing, analytics, or procurement platforms.

How We Use Information

DuneX uses collected information to operate our website, communicate with customers, and provide scientific services.

We may use information to

• Respond to inquiries and project requests;
• Prepare quotes, proposals, statements of work, and project plans;
• Provide research-use-only binder discovery, yeast display, affinity maturation, and related services;
• Communicate about project scope, sample submission, shipping, billing, and deliverables;
• Process transactions, invoices, purchase orders, and customer accounts;
• Improve our website, workflows, services, quality systems, and internal operations;
• Conduct internal analytics, service optimization, and business planning;
• Prevent fraud, protect website security, and troubleshoot technical issues;
• Comply with legal, regulatory, tax, accounting, or contractual obligations;
• Send marketing or informational communications when permitted by law.

We may also create anonymized or aggregated information for analytics, reporting, service development, and internal research and operations.

Scientific and Project Information

Because DuneX provides contract research services, customers may submit scientific or technical information related to a project.

Project information may include

• Target names, antigen information, or protein sequences;
• Binder sequences, reference antibody information, or competitor information;
• Assay requirements, selection strategies, or experimental preferences;
• Sample information, shipping documentation, or biosafety details;
• Data files, reports, summaries, or analysis outputs.

DuneX uses project information to evaluate feasibility, prepare quotes, perform agreed services, deliver results, and support customer communications.

For highly confidential project details, we recommend executing a mutual NDA or other written agreement before disclosing sensitive target names, proprietary sequences, or confidential experimental designs.

How We Share Information

DuneX does not sell personal information. We may share information only as described in this Privacy Policy, as needed to provide services, or as permitted by law.

Service providers

We may share information with service providers that support our operations, including:

• Web hosting providers;
• Cloud and IT infrastructure providers;
• Email and communication tools;
• Payment processors;
• Marketing and analytics tools;
• Shipping and logistics partners;
• Accounting, legal, compliance, and administrative service providers;
• Contracted scientific service providers, consultants, or subcontractors, if required for a project.

Legal and compliance purposes

We may disclose information when reasonably necessary to:

• Comply with court orders, subpoenas, legal process, or governmental requests;
• Protect the rights, safety, or property of DuneX, our customers, or others;
• Prevent fraud, security incidents, or misuse of our website or services;
• Enforce our agreements or policies.

Business transactions

If DuneX undergoes a merger, acquisition, financing, investment, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction.

With your consent

We may share information for other purposes when you authorize or request us to do so.

Cookies and Tracking Technologies

We may use cookies, tracking pixels, analytics tools, and similar technologies to operate, secure, and improve our website.

These technologies may help us

• Improve website performance;
• Analyze traffic patterns and user interactions;
• Enhance security and detect suspicious activity;
• Remember preferences;
• Support analytics, marketing, and website optimization.

You may disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

We do not currently respond to “Do Not Track” signals because there is no common industry standard for such signals.

International Data Transfers

DuneX is based in the United States. Your information may be stored or processed in the United States or other countries that may have data-protection laws different from those in your location.

By using our website or submitting information to DuneX, you understand that your information may be processed in the United States and other jurisdictions. Regardless of location, we handle information according to this Privacy Policy and applicable law.

Security

We use administrative, technical, and physical safeguards designed to protect personal, business, and project-related information.

Safeguards may include

• HTTPS encrypted communication;
• Access controls and authentication;
• Secure cloud infrastructure;
• Controlled access to customer and project data;
• Internal procedures for handling confidential project materials.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

If you believe your information or account has been compromised, please contact us at privacy@dunexbio.com.

Data Retention

We retain information for as long as reasonably necessary to provide services, operate our website, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention may depend on

• The nature of the information;
• The status of the customer relationship or project;
• Legal, tax, accounting, or contractual requirements;
• Security, dispute-resolution, or compliance needs.

We may retain anonymized, aggregated, or de-identified information indefinitely, provided it does not identify you or your confidential project-specific information.

Your Choices and Communications

You may opt out of promotional communications at any time.

You may opt out by

• Clicking “unsubscribe” in a marketing email;
• Emailing privacy@dunexbio.com;
• Declining to provide subscription or marketing information.

We may still send administrative, transactional, billing, project-related, or legally required messages, even if you opt out of marketing communications.

Children’s Privacy

Our website and services are intended for professionals, companies, universities, and research organizations. They are not intended for children.

We do not knowingly collect personal information from children under 13. If you believe we may have collected information from a child under 13, please contact us at privacy@dunexbio.com, and we will take appropriate steps to delete the information.

Access, Correction, and Deletion Requests

Depending on your location and applicable law, you may have rights to access, correct, delete, or receive a copy of personal information we hold about you.

You may request

• A summary of personal information we hold about you;
• Correction of inaccurate personal information;
• Deletion of personal information, where legally permitted;
• Restriction of processing or objection to certain uses, where applicable.

Requests may be sent to privacy@dunexbio.com. We may need to verify your identity before fulfilling a request.

California Privacy Rights

If you are a California resident, you may have rights under applicable California privacy laws, including the right to request information about the categories of personal information we collect, use, disclose, or share.

California residents may request

• Categories of personal information collected;
• Specific personal information collected about them;
• Categories of sources of personal information;
• Categories of third parties with whom information is shared;
• Deletion or correction of personal information, where legally permitted.

DuneX does not sell personal information.

To exercise California privacy rights, contact privacy@dunexbio.com. We may verify your identity before processing your request.

European Union and Other International Rights

If you are located in the European Economic Area, United Kingdom, Switzerland, or another jurisdiction with similar privacy laws, you may have additional privacy rights.

These may include

• Access to your personal information;
• Rectification of inaccurate information;
• Deletion or erasure;
• Data portability;
• Restriction of processing;
• Objection to processing or direct marketing;
• Withdrawal of consent where processing is based on consent.

Requests may be sent to privacy@dunexbio.com. If you believe your privacy rights have been violated, you may have the right to contact your local data-protection authority.

Other Websites

Our website may contain links to external websites, platforms, procurement portals, scientific resources, or third-party services.

We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before using those websites or submitting information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Last Revised” date.

Your continued use of the website after any changes are posted means that you acknowledge the updated Privacy Policy.